EKC

Unified Messaging

Unified Communications
Unified Communications (UC) is the way to seamlessly integrate mobile phone, fixed line infrastructures and soft phones. With the convergence between the mobile and fixed line networks, we can provide services to users irrespective of their location, access technology, and terminals.

Personal Communication Manager

Figure 1: Unified Mailbox and Find Me/Follow Me

This category of solutions allows the subscribers to be provided a single number for their dual mode handset and route the calls to it via a PSTN network or wireless network depending on the availability of the subscriber on these networks. The solutions present the two networks in an integrated fashion to the subscriber, allowing her to be reached via either of the networks depending on availability, providing single mailbox across the different networks, providing notifications of various call events as well as voicemails, providing dynamic call routing capability to the subscriber, etc.

Personal Communication Manager

Overview
As competition continues to heat up in the telecommunications market, and price per minute continues to decline, service providers are looking to find ways to grow top line revenue and enhance profit margins. They need to offer creative value-added services that their customers are willing to pay Unified Convergence (UC) is becoming a hot area where service revenue is expected to grow dramatically. EKC is embarking on creating a set of new applications in this line of business.

EKC's Agility Personal Communications Manager is the first application in this UC domain. Agility PCM is a carrier-grade IMS-compliant network-based solution that enables service providers to deliver real time call routing and call management function in a combined wireline and wireless environment. This enhanced application combines the power of the traditional Single Number Service and Internet call Manager functionality, allowing users to manage incoming calls in real-time via a popup client on the desktop computer, PDA or other devices connected to the network. It enables end users to always be reached based on their call routing preferences and provide them the ability to manage incoming calls dynamically.

The value added service enabled by the Agility PCM Application enables carriers to deploy a network-hosted personal communications management service to target enterprises, SMBs and residential customers. This new innovative service allows service providers the ability to differentiate their service offerings from the competition, increase revenues/margins and reduce customer churn.

Value Proposition
EKC Agility PCM Application and Agility Network Services Platform together offer the following value propositions:

Comprehensive Set of Features: The Agility PCM offers a comprehensive set of features targeted to individuals as well as business executives and sales representatives.
Addressable Market: EKC's open standards-based, scalable architecture makes the Agility PCM solution easily deployable in heterogeneous (PSTN, VoIP and IMS) networks in both network-hosted and service-node centric models.
Ease of Feature Customization: EKC's layered architecture and open APIs allow easy, quick customization to create various flavors of PCM features, thus meeting specific service provider's need.
Service Billing: Availability of service CDRs minimizes or eliminates extra software development in switches/gateways for support of service billing.
Reduced Cost: Standard off-the-self hardware and Web-based subscriber self-provisioning help reduce CAPEX and OPEX.
Multi-vendor Ready: EKC PCM features have interoperated with leading switch, media gateway and multiple media server vendors, ensuring reliability and fast and easy deployment in a carrier's existing or new infrastructure.
Carrier Grade: The Agility Network Services Platform and Agility PCM Application are designed for five 9 reliability. The EKC’s solution supports both horizontal and vertical scalability.

Features

Basic, Visual or UC package +
Creation of ToD, DoW, or Holiday Routing schedules
Find Me / Follow Me
Rule based call redirection
Sequential or parallel ringing
Origin based Call screening
Internet call manager with Real-time call handling options